Electronic Queue Reservation Launched at Russian Vehicle Border Crossings

Russia has introduced a unified system for electronic queue reservation for vehicles at border crossings. The digital solution developed by Soft Telematika LLC (part of Telematika Corporation) for the RF Ministry of Transport will significantly shorten wait times for drivers and freight carriers.

Depending on the international destination, wait times at the border may be between several hours up to days. The new unified queue reservation system makes it drastically quicker to pass through the border and increases the capacity of the vehicle border crossing points. The service is free for individuals and businesses. After registering on the queue reservation portal, the driver only has to choose an empty day and time slot for passage, and a confirmation is sent via email and SMS message. It will also be possible to use this service through the website Gosuslugi (State Services) or upon arrival at an vehicle border crossing point by obtaining a ticket with a QR code from the operator.

The digital queuing system will streamline the border crossing routine, boost trade, generally strengthen the country’s transit potential, and quicken the import and export on strategic routes. The system increases the predictability of cargo delivery times and reduces the costs of carriers connected with lost time in queues.

“Kilometer-long queues of vehicles at borders will fade away as the system will be increasingly used by drivers. Reservation not only makes it more comfortable to cross the border, but it also speeds up the process by at least 25%, because everyone arrives at an appointed time. The first electronic point, Chernyshevskoye, has already begun operating on the border between Russia and Lithuania. In future, the technology will be extended to all other international border crossing points in Russia,” said Dmitriy Kazarinov, General Director of Soft Telematika LLC (part of Telematika Corporation).

The electronic reservation system includes an informational security perimeter; strict rules apply to creating individual time slots, thus ensuring a high level of safety from DDoS attacks, frauds and selling places in the queue.